Legal Action for Online Shopping Fraud & Refund Denials

Did you receive a defective product, a fake item, or a soap bar instead of a phone? E-commerce companies often hide behind "Return Window Closed" or "Seller Policy." Under Indian Law, platforms cannot escape liability for unfair trade practices.

Common E-commerce Violations

• ➜ Defective Goods: Refusal to replace damaged or non-working items.
• ➜ Wrong Product: Delivering a cheaper item and refusing return citing "Non-returnable".
• ➜ Fake Discounts: Hiking prices before a "Sale" to show a fake discount percentage.
• ➜ Dark Patterns: Adding hidden charges or insurance at checkout without consent.

Your Rights vs "Terms & Conditions"

Companies often claim "As per our policy, we cannot refund." However, the Consumer Protection (E-Commerce) Rules, 2020 override company policies. If a product is defective, they are legally bound to take it back, regardless of their internal policy.

What We Do

We draft strict Legal Notices citing specific sections of the IT Act and Consumer Act. In 80% of cases, companies process the refund immediately upon receiving a notice to avoid litigation costs.